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Pro - the quarantine view itself is on every plan; the rescue action requires Pro.
When spam filtering flags a submission as suspicious, it lands in the form’s Spam folder instead of being delivered. Most of the time that’s correct — but heuristics occasionally flag a real visitor. Rescue is the fix: one click marks a quarantined submission “not spam” and re-delivers it.

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What rescue does

Rescue performs three things, in order:
  1. Whitelists the sender - the submitter’s email is added to the form’s allowlist, so future submissions from the same address skip quarantine.
  2. Flips the submission to received - it moves out of Spam and into the Inbox.
  3. Re-delivers it - the submission is re-queued through the same delivery path a normal submission uses, so it’s emailed to your destination address (and fires a webhook / autoresponder if those are configured) exactly as if it had never been quarantined.
Because rescue re-uses the normal delivery path, the same protections still apply - for example, a submission won’t be emailed if the form’s destination is unverified. Rescuing an already-rescued (or already-delivered) submission is safe: the action only acts on a row that’s currently quarantined, so a second click is a no-op.

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Rescuing a submission

  1. Open a form in the dashboard.
  2. Switch to the Spam tab.
  3. Open the submission and choose Not spam / Rescue.
The submission moves to the Inbox immediately and delivery is re-queued.

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Free vs. Pro

  • Free: read-only quarantine view. You can see what was flagged and why, but there’s no action to re-deliver it.
  • Pro: adds the rescue action described above.
Attempting to rescue on Free returns:

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Zero-config

Nothing to configure - rescue is an action, not a setting. Any form on a Pro account has it available in the Spam tab.